Restaurant Floor Manager

The Role:

We’re looking for a hands-on, service-driven leader who can run day-to-day operations, grow the business and shape our customer experience both in-house and online.

You Will:

• Lead daily front-of-house service and team leadership
• Oversee rotas, training, and service standards
• Drive revenue through extended opening hours and improved guest flow
• Manage bookings, events and customer communications
• Work closely with the kitchen and higher management teams
• Take ownership of online reputation — especially TripAdvisor
• Manage social media updates and guest engagement
• Support development of new offerings across The Choptank

What We’re Offering

• £26,000 base salary
• Quarterly performance bonuses
• 28 days holiday (including bank holidays)
• Pension scheme
• Staff meals on shift
• Training and development support
• Real opportunity to grow with an expanding hospitality group

What We’re Looking For

• Previous experience as a floor manager, assistant manager, or senior FOH supervisor
• Confident leading a team in a fast-paced service environment
• Strong communication and guest-care skills
• Experience with online reviews and reputation management (TripAdvisor focus)
• Comfortable with social media posting and customer interaction
• Commercially aware — able to think about revenue, labour cost, and margins
• Motivated, organised and passionate about hospitality

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Job Type: Full-time

Work Location: In person

📧 Send your CV to dan@theroyaloakoldtown.co.uk